Refund policy
Return and Refund Policy
Dunkleberger Livinge aims to make returns and refunds clear and straightforward.
1. Return Window
You may request a return within 30 calendar days after delivery, subject to the conditions below and applicable law.
Please contact our customer support team before sending an item back so that we can provide the appropriate return instructions.
2. Return Eligibility
To request a return, please provide your order number and the reason for your request.
Items must be returned in accordance with the instructions provided by our support team. Where reasonably possible, include the original packaging, accessories, and documentation supplied with the product.
If an item arrives damaged, defective, incorrect, or materially different from its description, contact us promptly and provide photographs or other relevant information where possible.
Nothing in this policy limits rights that cannot legally be excluded.
3. How to Request a Return
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Include your order number and the reason for the return.
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Wait for our return instructions.
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Follow the instructions provided by our customer support team.
Please do not send an item to an unconfirmed return address.
4. Return Shipping Costs
Free outbound shipping does not automatically mean return shipping is free.
Before you send an item back, contact our support team for the applicable return shipping arrangements and instructions.
If an item is damaged, defective, incorrect, or otherwise our responsibility, we will review the issue and explain the appropriate return or resolution process.
Any return shipping charges applicable to your return will be communicated before the return is completed.
5. Refund Processing Time
Once a returned item has been received and the refund has been approved, eligible refunds will be processed within 10 business days after approval.
Refunds will generally be issued to the original payment method. The time required for funds to appear in your account may vary depending on your bank or payment provider.
The 10-business-day period refers to our refund processing time and does not guarantee when your bank will make the funds available.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us with your order number and relevant photographs.
We will review your request and explain the available resolution, which may include a replacement, return, or refund, as appropriate under applicable law.
7. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We will try to accommodate cancellation requests before fulfillment begins. Once an order has been dispatched, cancellation may no longer be possible, and the return process may apply.
All cancellation requests will be handled in accordance with applicable law.
8. Contact Information
Dunkleberger Livinge
Email: support@dunkleberger-livinge.shop
Phone: 5045301750
Address: 1036 Dewey Ave, Williamsport, Pennsylvania 17701, United States