Frequently Asked Questions

Do you offer free shipping?

Yes. We offer free standard shipping on eligible orders delivered within the United States. Any applicable restrictions will be disclosed before checkout.

How long does order processing take?

Orders are generally processed within 1–3 business days after payment is confirmed.

How long does shipping take?

Estimated shipping time is 5–8 business days after dispatch. The estimated total time, including processing, is approximately 6–11 business days.

Where do you ship?

We accept orders for eligible delivery addresses within the United States. Available destinations are confirmed at checkout.

Will I receive tracking information?

When tracking information is available, we will send it to the email address provided with your order.

Can I return my order?

You may request a return within 30 calendar days after delivery, subject to our Return and Refund Policy and applicable law. Please contact customer support before sending an item back.

How long do refunds take?

Once a returned item has been received and the refund approved, eligible refunds are processed within 10 business days after approval. Your bank or payment provider may require additional time to make the funds available.

What if my item arrives damaged or incorrect?

Contact our customer support team with your order number and, where possible, photographs showing the issue. We will review your request and explain the available resolution.

Can I cancel my order?

Contact us as soon as possible if you wish to cancel. We will try to accommodate cancellation requests before fulfillment begins. Cancellation may not be possible after dispatch.

How can I contact customer support?

Email: support@dunkleberger-livinge.shop

Phone: 5045301750

Please include your order number when asking about an existing order.

Where can I find your store policies?

Links to our Shipping Policy, Return and Refund Policy, Privacy Policy, and Terms of Service should be available in the footer of our website.